As a brand that focusing on every woman's natural beauty they were born with, SYCA is on a mission to help everyone discover that small joy, that little happiness, to find that beauty by fusing the insights of our community with our single idea. Together, we can create a safe place for everyone to embrace their beauty. If you have the same purpose with us, let’s join our journey!

 

 

Let's create a beautiful world together!

 

JOB VACANCIES 

 

1. Head of customer relation and commerce agent

What you will do:

  • Answer questions on the proper way to handle customers with order process, payment reminder, return order, resi number over the phone, face-to-face and over the Internet.
  • In charge of customer relations through SYCA social channels (Instagram, Whatsapp, Shopee, Tokopedia, Website and the upcoming channels)
  • In charge of daily operational process with the customers.
  • Building and maintaining profitable relationships with key customers. (both retail and wholesale), e-commerce (Shopee, Tokopedia, etc)
  • Generate sales performances report from all platforms.
  • Key contact person for all platforms to develop and increase brand awareness and sales performances.
  • Analyze customer problems and complaints, create alternatives and solutions.
  • Sum up daily orders from Website, Shopee, Tokopedia, Whatsapp and work closely with admin for deliveries.
  • Continuously develop interesting, innovative and creative concepts for customer retention through chat commerce.

We are looking for:

  • Bachelor’s Degree or relevant work experiences. (including internship)
  • An entrepreneurial, self starter, get-your-hands dirty attitude
  • Ability to manage multiple projects in deadline.
  • A genuine interest in beauty, internet and lifestyle.
  • Good language proficiency in English (spoken and written).
  • Knowledge in Ms. Excel, Word, and E-commerce platforms.

 

2. Market Analyst (Marketing Division)

What you will do:

  • Define performance metrics, targets and ensure alignment across the company
  • Budget Management for Online Partner Paid, KOL Marketing on a yearly, quarterly and monthly basis in order to achieve the traffic metric targeted.
  • Conduct weekly and monthly analysis to measure performance and come up with improvements and action points.
  • Conduct competitor research and generate ideas for SYCA’s growth, identify gaps and opportunities in the existing strategy for Marketplace.
  • Plan, execute and be responsible for all performance marketing KPIs across markets, work closely with all of advertising / technology partners (e.g. Shopee, Tokopedia, TikTok, Google etc) to achieve optimal growth and efficiency in digital.
  • Coordinate on-going performance reviews (e.g. weekly and quarterly) within the analytics team to evaluate business health.
  • Design and execute logical action-plans so that challenges can be solved systematically.

We are looking for:

  • Bachelor’s Degree in marketing or relevant field
  • A passion for performance marketing, numbers and customer journeys 
  • An entrepreneurial, self starter, get-your-hands dirty attitude
  • 1-3 years work experiences as an account/brand/project manager, business development or digital marketer.
  • Ability to manage multiple projects in deadline.
  • A genuine interest in beauty, internet and lifestyle.
  • Excellent communication skills.
  • Ability to work in a fast-paced environment with high goals and KPIs.
  • Good language proficiency in English (spoken and written).
  • Knowledge in Ms. Excel, Word, and E-commerce platforms.

 

3. Formulator (Research & Development Division)

What you will do:

  • Work with product teams to build up product briefs with clear identification of active ingredients, hero(marketing) ingredients and align on the required levels for each ingredient to achieve the efficacy and marketing objectives.
  • Understands, in depth, the formula and ingredients and new product development and align this to the product brief.
  • Apply extensive product knowledge and strategic thinking to the formulation development process.
  • Maintain a working knowledge of cosmetic regulations for cosmetics/active ingredient regulations.
  • Engagement with raw material suppliers/distributors and manufacturers for the purpose of product development.
  • In charge of stocks and monthly report, if needed.

We are looking for:

  • Degree in pharmaceutical sciences or any related field.
  • Knowledge of raw material suppliers, active and excipient ingredients and contract manufacturers.
  • An entrepreneurial, self starter, get-your-hands dirty attitude
  • Ability to manage multiple projects in deadline.
  • A genuine interest in beauty, internet and lifestyle.
  • Excellent communication skills.
  • Ability to work in a fast-paced environment with high goals and KPIs.
  • Excellent writing and skills in English.

 

Send your CV  : SYCAKREASIINDONESIA@GMAIL.COM

 

Syca can be more than a brand, and you can be a part of that journey!